OUR POLICY

Welcome to Sock Nation, where fundraising meets comfort and creativity whilst our custom sock orders remain bold. We’re committed to making the process easy, reliable, and rewarding for everyone involved. Below is our official policy for purchases, fundraising campaigns, and customer service.

SHIPPING & DELIVERY

  • Orders are shipped within 10–15 business days of the fundraiser closing/custom sock order placed.
  • Socks are delivered in bulk to the desired location.

REFUNDS

We stand by the quality of our socks and we’ll make it right if something goes wrong.

We happily offer refunds or exchanges if:

  • Your socks arrive damaged or faulty.
  • You receive the wrong size, style or design.
  • The item is unworn and brought to our attention / returned within 14 days.

We cannot offer refunds if:

  • You change your mind.
  • The socks have been worn or washed.
  • The incorrect sock size was chosen at checkout.

To request a refund or exchange, please email: admin@socknation.com.au
Include your order number, a photo (if applicable) and a short description of the issue.

PRIVACY POLICY

  • We collect only the personal information needed to process orders and deliver products.
  • Your data is never sold or shared with third parties outside of our fulfilment partners.
  • You can request to access or delete your data at any time by contacting us.

NEED HELP?

Our customer support team is here to help.

Email: admin@socknation.com.au